Contact Us

1. Order Status Tracking
To check the real-time progress of your shipment, we recommend using the professional global package tracking platform:

🔍 17TRACK

As a trusted all-in-one tracking service, it supports over 2800 carriers and 190+ airlines worldwide, boasting 99.9% tracking accuracy. With its ability to auto-recognize 80%+ carriers, you only need to enter your tracking number to get real-time updates—from the moment your package ships from the originating country to its final delivery. It also offers multiple convenient tracking channels (desktop website, mobile device, WeChat mini-program) to fit your usage habits, making global shipment tracking simple and accessible.
2. Quick Answers to Common Questions
For frequently asked inquiries—such as shipping policies, return procedures, product details, or payment issues—please visit our FAQ Help Center first. It’s curated with solutions to the most common questions, allowing you to get answers in minutes without waiting for a response.
3. Direct Contact Channels
If you can’t find what you need in the FAQ, feel free to reach out via:

📧 Email: support@gentlesap.com
TEL:+1 510 751 0182
Or submit your inquiry directly through the contact form on our website—we’ll review your message carefully and provide a tailored solution to address your needs.
Important Notes
  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday)
  • Response Time: We strive to reply to all emails and form submissions within 1 business day. If you haven’t received a response within this timeframe, please check your spam or junk folder—our messages may be filtered accidentally.
  • To ensure we handle your request efficiently, please avoid sending multiple duplicate messages. Duplicate submissions can delay our response time and slow down the resolution process.
We appreciate your patience and understanding! Our team is working hard to address every inquiry as quickly as possible, and we look forward to assisting you.